Shipping & Returns

Shipping Policy

For customers in the uk - goods will be dispatched via DPD 48 hour local recorded delivery service and you shall be given a tracking number to log progress through your account.

 

As a new product and company - please be patient with us while we manufacture and send your goods - particularly if you have requested a different colour as this will mean waiting for new materials to be received. After placing your order - please allow 14 days for them to arrive; we will communicate with you throughout.

Return & Exchange Policy

If you're unhappy with your purchase for any reason within 30 days of receiving your products, we are more than happy to arrange the return of your products in line with our terms and conditions

 

You can request a return online through 'My Account' via your order history. You must be registered to access 'My Account'. If you have not registered to access My Account, please contact our customer services team on 0447769637949 or email us at studio@theneedseed.com.